Terms of Service

1Eligibility#

You must be at least 18 years old and able to form a binding contract. If you use AllOnEars on behalf of an organisation, you confirm you are authorised to bind it to these Terms.

2The service#

AllOnEars transcribes live audio from meetings or your microphone and generates AI context cards and summaries. Output is generated automatically and may be inaccurate or incomplete; do not rely on it as a sole record or as professional advice.

3Recording consent — your responsibility#

This applies in every bot mode, including "notetaker only" modes that share nothing on screen. In every bot mode the bot joins as a named participant ("AllOnEars" unless an Enterprise customer sets its own name) and posts a notice in the meeting chat that the meeting is being recorded and transcribed. When the screen-share view is on, the shared screen also shows a permanent line saying so. These notices are an aid and do not replace your obligation to obtain consent. Browser-microphone capture shows no notice to other people in the room, so you must inform them yourself. You are the controller of meeting content; we process it on your instructions under our Data Processing Agreement.

4Acceptable use and scope#

• Do not record meetings you are not lawfully entitled to record.
• Do not use the service to process data you have no right to process, or for unlawful, harassing, or deceptive purposes.
• Do not attempt to breach security, exceed rate limits, or reverse-engineer the service.
• Do not submit protected health information. The service is not configured for regulated health data and we do not enter into Business Associate Agreements, so it must not be used for any meeting subject to HIPAA.

5Plans, billing, taxes and renewal#

Paid plans are flat subscriptions that include a pool of hours, shared by the members of your organisation, and a limit on the number of members. The current plans, prices, hours and member limits are on our pricing page. Prices are stated exclusive of VAT and sales tax; where tax applies it is added and shown at checkout, based on your location and any valid VAT ID you provide. Usage is metered in minutes, from the moment the bot joins a meeting until it leaves.

Extra hours.If you use more than your included hours, the extra usage is taken from your prepaid credit balance, if you have left the "extra usage" setting on; if you turn it off, new bots stop at your included hours. We do not charge your card for usage above your allowance: you pay for extra hours by buying credit packs, which are one-time purchases. You authorise us (via Stripe) to charge your selected plan and the credit packs you buy.

Free trial. A new account can start a trial of 14 days or 3 hours of meeting time, whichever ends first. A payment card is needed to start it, and you are not charged during the trial.

Subscriptions renew automatically at the end of each billing period (monthly or annually, as selected) at the then-current price, until cancelled. You can cancel at any time from the billing portal; cancellation takes effect at the end of the current period and you retain access until then.

6Consumer right of withdrawal (EU/EEA/UK)#

If you are a consumer in the EU/EEA or UK, you normally have 14 days to withdraw from a purchase of digital services. Because the service is supplied immediately, by starting to use it during that period you expressly request immediate performance and acknowledge that you lose the right of withdrawal once the service has been fully performed. Statutory consumer rights that cannot be waived are unaffected. Outside a valid withdrawal, fees are non-refundable except where required by law.

7Termination#

You may stop using and delete your account at any time. We may suspend or terminate access for breach of these Terms or non-payment. On deletion we erase your account and associated meeting content — including instructing our bot provider to delete stored recordings — as described in the Privacy Policy, which also explains how long backup copies remain.

8Disclaimers and liability#

The service is provided "as is" without warranties to the maximum extent permitted by law. To the extent permitted by law, our aggregate liability is limited to the fees you paid in the 12 months preceding the claim. Nothing limits liability that cannot be limited by law (including, for consumers, non-excludable statutory rights).

9Governing law and disputes#

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules. The state and federal courts located in New Castle County, Delaware have exclusive jurisdiction over any dispute arising out of or relating to these Terms, and both parties submit to the personal jurisdiction of those courts. If you are a consumer, mandatory consumer-protection rules of your country of residence continue to apply.

10Contact#

Questions about these Terms: [email protected] or +1 (650) 844-3277. Notices to us must be sent to the registered address below.